F.A.Q.Get help with AI, fast.

• Getting Access How do I get access to MentorAI? MentorAI is SU's AI assistant platform, open to the SU community. Sign in with your NetID at mentor.ai.syr.edu.
• Getting Access How do I get a Claude Enterprise seat? Requesting access to SU's Claude Enterprise, including sponsored affiliates and Premium seats.
• Usage & Limits How do I get Claude API access, and what are the usage limits? Getting programmatic (API) access and understanding session/usage limits on the SU Claude license.
• Getting Access How do I get access to Claude Code? Claude Code requires a Premium seat; how faculty and staff request and pay for one.
• Troubleshooting Setting up Cowork and connectors Turning on Claude connectors, requesting new ones, and the status of Claude Cowork at SU.
• Usage & Limits How do I get MentorAI API access? Requesting a MentorAI API key for programmatic use and automated workflows.
• Building & Advanced How do I build a custom mentor in MentorAI? Creating a custom mentor for a course or team, sharing it, and viewing its interaction history.
• Policy & Privacy What data is safe to put into SU's AI tools? Which AI services are approved for University data, and where to send data/security policy questions.
• Using AI Tools Chat, Cowork, and Code: three ways to use Claude Claude Enterprise at Syracuse comes in three modes - Chat, Cowork, and Code - each built for a different kind of work.
• Getting Started Getting started with Clementine Clementine is Syracuse's AI class-search agent that lets students explore courses and plan schedules by asking in plain language.
• Policy & Privacy What happens to your data in SU AI tools Interactions are logged as normal system operations, your data is not sold, and approved tools are contracted not to train models on it when you log in with your NetID.
• Getting Started Install the Claude desktop app Install the Claude desktop app - needed for Cowork and Code - from Company Portal on Windows or Jamf Self Service on macOS, or from claude.ai/download on a personal computer.
• Policy & Privacy Using AI responsibly in your coursework Whether you can use AI in a course depends on that course and assignment; you must add genuine human input and review, and you stay responsible for the work.
• Choosing Tools Which SU AI tool should I use? Syracuse offers four University-approved AI tools - Clementine, Claude Enterprise, Copilot and Gemini - so match the tool to the task instead of asking which model is best.
• Best Practices Writing better prompts A few habits - real context, your own material, and a round or two of iteration - turn a generic answer into a useful one.