Contact UsTalk to the Data and AI team.
Questions about Claude, Clementine or any of the University's AI tools? Send us a note or book time with us — whichever suits you.
Get in touchTwo ways to reach us
Both go to the same team — the group that supports AI tools for students, faculty and staff across Syracuse University.
Email the Data and AI team
Ask a question, request access to a tool, or report a problem. Email reaches the whole team, so you get an answer even when one of us is away.
aihelp@syr.edu →Schedule online
Book a one-on-one session with a member of the team — a walk-through of a tool, help getting started, or a conversation about using AI in your work.
Pick a time → (opens in a new tab)General IT helpITS Service Center
For anything outside AI — accounts, hardware, software and the rest — Information Technology Services runs the front door for the whole University.
Have a quick question?
The F.A.Q. covers access, seats, API limits, connectors, data handling, prompting and more.